Student FAQs

To get an idea of how online learning is different from traditional education, read the article:

Online vs. Traditional Education: What You Need to Know

Yes. Many of our online classes are transferable.

For details check with your academic advisor.

Students with disabilities often require adaptive software and hardware to access the Internet or to use with word processing programs. If you have special needs, you are welcome to use the computers in the Computer Access Center, as needed to complete assignments for your online courses. Getting access to adaptive tools OUTSIDE the Foothill Campus is the responsibility of each student. Your local agency may be able to assist you in identifying and/or acquiring such tools.

Note: For accommodations due to a disability, please inform your online instructor within the first week of the quarter so that he/she can work out any special arrangements needed.

Please feel free to drop an online class if you feel it is not appropriate for you. As a courtesy to the instructor, notify him/her via email that you will drop his/her course.

For more information, please refer to How to Drop a Course.

Yes. To Apply & Register, follow the steps outlined by Foothill College Admissions & Records. If you plan on taking an English or Math class, you will need to make arrangements to take the assessment test (at Foothill College or another institution) prior to registering. All this information is explained at Apply & Register.

Most of our classes (online or traditional) require textbooks. Please refer to the course descriptions for information on materials and textbooks for your course.

You may purchase the textbooks on campus or online from: Foothill College Bookstore.

People learn in different ways and at different rates. Some students enjoy listening to lectures, others draw concepts in their notebooks, yet others enjoy working in small groups. Visual learners tend to do best in online courses. Others learn to adapt. Find out about your learning preference by taking the following questionnaire:

Learning Styles Inventory
(Developed by Barbara A. Soloman, North Carolina State University)

To find out if you are ready to be an online learner by completing our Readiness Assessment.

Be sure to also review the information provided in Get Started.

There is no difference between the tuition and fees for online and traditional classes. These are mandated by the State. Information about other student fees is posted on the Student Fees webpage. CA residency requirements (for fee purposes) are the same for regular classes and online classes.

Many fees are mandated by the State and most cannot be waived at this time. The Campus Center Use Fee can be waived for students who only enroll into online classes with no on-site meeting and who live outside of the district service area. Hybrid classes are not eligible for the off campus center fee waiver. The Student ID Card Fee and Student Representation Fee are not required and are voluntary. Students will not be eligible to obtain an owl card if they opt out the Student Body Fee. For more fee waivers information or submit your fee waivers request, please visit: Student Fees and Tuition

If all your classes are online, you can request a Campus Center Use Fee reduction. Information about student fees is posted on:

Explanation of Student Fees & Fee Schedule page

Refer to the section on Fee Waivers and Reduction.

Foothill College has an Academic Honor Code that addresses academic dishonesty, especially cheating and plagiarism. It is every student's responsibility to know what constitutes academic dishonesty. If you have any questions, ask your instructor, division dean or the Office of Student Affairs & Activities at (650) 949-7241.

Academic Honor Code

Collegewide ID (CWID) is your student identification number. It is a college-wide identification number (8 digits) that can be used in place of your Social Security number. We encourage you to use your Collegewide ID to conduct college transactions, including registration, fee payment, transfer requests, and many other services that require identification. More information about your Collegewide ID (CWID) is available in the MyPortal FAQ.

• If you do not know your campuswide ID (CWID), open an Internet browser and go to: MyPortal then, click on the "What is my campuswide ID?" link in the Secure Login area.
• To get your CWID and reset your Password, click the "I Don't Know My Password" link. This process will send your CWID and temporary password to you by e-mail.

All students use MyPortal (https://myportal.fhda.edu) to register for classes. All you need to know is your Collegewide ID. You'll use a temporary password to login the first time. To be prepared, see the First-time Login Guide for more information.

You can take the placement test for chemistry, English, ESL, or math. If you have coursework from another college, in addition to providing a copy of your transcript (unofficial is acceptable), you will need to complete the online Prerequisite Clearance Form.

See Ways to Clear a Prerequisite for more information.

If you have complaints about academic issues, you should seek to resolve the problem informally by speaking with these people in this order:

1. Instructor of the class
2. Division Dean (schedule an appointment through the division's administrative assistant)
3. The Vice President who oversees that division

If no resolution is obtained informally, you make seek formal action by calling the Office of the Dean of Student Affairs & Activities at (650) 949-7241.

If you do not live in the Bay Area and need proctored testing, check the following site for the location of an assessment center nearby: National College Testing Association (NCTA).

For more details, see Testing Services.

Students on waiting lists will NOT be able to login to online courses until about one day AFTER they are officially enrolled. If the class you want is full before the session starts view the Registration guide:

Getting on a Waitlist

You can add courses via MyPortal during the first two weeks of the Fall, Winter and Spring quarters and during the first week of the Summer quarter only.

See instructions to Request Add Code.

Foothill College offers wireless access in nearly all classrooms and indoor public spaces.

For access information, see Wireless Access @ Foothill College.

 

View the campus WiFi map to find all of the WiFi hotspots on campus.

First contact your instructor to see if they can advise you.

Next, if the issue is related to Canvas, call the Canvas Hot Line or submit a help desk ticket. How do I get help with Canvas?

For technical problems with MyPortal, please submit the form at:
Admissions and Records Help Form.

The Student Technology Support Hub is a great source for help. It's designed by students for students, and it has Live Chat with student Technology Ambassadors. These are fellow students who can help troubleshoot your technical issues and point you to resources you may not be aware of.

For other help with your online course, contact the office of Online Learning at onlinelearning@foothill.edu.

If you are in China, North Korea, Jakarta, Indonesia, Cuba, or other Middle East Asian countries you may have difficulty accessing Canvas or links to learning materials in our courses.

If you are not able to access links to videos and other material within the course, let the instructor know so that they can provide alternative solutions.

If you are in China, it may be possible to use a VPN to bypass the restrictions. Some articles recommend that users buy VPNs that are hosted outside China, not within China to make sure the VPN works.

Online classes are traditionally listed as TBA/TBD in the Class Schedule. The course will be conducted according to the instructor’s specifications about how she/he structures the course.

If you need more specific information about any required login times or possible scheduling conflicts with your own schedule, or if the instructor has an in-person requirement for an online class, you will need to contact the instructor directly for more information and about a possible online alternative to any in-person requirement they may have indicated.

If you need to find an instructor's contact information you can search for it in the  Campus Directory (https://foothill.edu/directory/) .

Also, most faculty use the standard Foothill College email, which is <last name first name at foothill.edu>. Therefore, Professor Jane Doe's email would be doejane@foothill.edu.

If for some reason the standard Foothill email address is incorrect, you will need to check with the instructor's academic division for her/his current contact information.

Here is some information that may be helpful in distinguishing between online and hybrid courses in the Class Schedule listings (https://foothill.edu/schedule/).

In the Class Schedule, online courses are indicated with an “arrow” ("⇒ Online"). Refer to the “Symbol Legend” and top of page for details.

Also for your information when looking at the Class Schedule, online courses at Foothill College are indicated with the letter “W” at the end of the Course ID number. (Ex. ACTG 001A.01W).

Hybrid courses at Foothill College are indicated with the letter “Y” at the end of the Course ID number (Ex. ACTG 001A.01Y). Hybrid courses do have an on campus component that will require you to attend class on campus.

On campus/in person courses have no letter at the end of the course section (Ex. ACTG 001A.01)